FortiGate
FortiGate Next Generation Firewall utilizes purpose-built security processors and threat intelligence security services from FortiGuard labs to deliver top-rated protection and high performance, including encrypted traffic.
JCPL
Staff
Staff
Article Id 333923
Description

This article describes how to recover the admin account by accessing FortiGate through a user with a prof_admin profile.

Scope
  • FortiGate.
  • This procedure does not apply if Multi VDOM is enabled.

Solution
  1. Log in to the FortiGate with a user that has the admin profile 'prof_admin'.
    • If the FortiGate is on version 7.4 or later, go to step 3.
  2.  Go to System -> Admin profile
    • Then super_admin profile should have more than one reference. After selecting the references two different types of System admin will appear:

      • Single Sign-On Administrator.

        • Fabric-admin.
      • System Administrator.
        • Admin.
    • This means that it is possible to use the FortiCare account SSO to access FortiGate with the Super_admin profile.

  3. Go to System -> Settings and enable the FortiCloud SSO option.
     2.png
  4. Once this option is enabled, log in to the FortiGate by selecting Sign in with FortiCloud.

    • The FortiCloud SSO user has a super_admin profile by default.
       

3.png

Related Documents:

Technical Tip: Reset another super admin’s password (Lost/Forgotten)

Allow the FortiGate to override FortiCloud SSO administrator user permissions 7.2.4

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