Created on
08-04-2024
04:45 PM
Edited on
02-26-2025
03:40 AM
By
Jean-Philippe_P
Description | This article describes how to create a ticket for Fortinet TAC. |
Scope | FortiCare, Customer Service. |
Solution |
Requirements:
If it is a technical topic, select 'Technical Support Ticket'. For hardware or accessory defects, select 'DOA/RMA Tickets'. For questions about antivirus, CVEs, or IPS signatures: select 'Anti Virus Tickets/Fortiguard Service'. For topics about FortiConverter, select 'Fortinet Converter Ticket'.
Support Ticket Best Practices: Raise one issue per ticket. TAC is allowed to work on one issue per ticket. Do not raise new queries on existing or older (closed/resolved) tickets.
When opening a support ticket through email, ensure to include:
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