Created on
09-18-2023
01:36 AM
Edited on
06-22-2025
01:24 PM
By
Jean-Philippe_P
Description | This article describes how to solve the issue where Windows 10/11 is unable to connect to the SSL VPN using TLS 1.3 via Forticlient, although TLS 1.3 has been enabled in the Internet browser properties. |
Scope | FortiClient, Windows 10/11. |
Solution |
FortiGate SSL VPN supports TLS 1.3. To connect to FortiGate SSL VPN using TLS 1.3, it is necessary to enable TLS 1.3 in Windows 10/11. Normally, it is possible to enable it via the Internet browser properties:
If the FortiClient still fails to connect to FortiGate SSL VPN using TLS 1.3 (Webmode is working fine), then it is necessary to check and edit the computer registry.
First, collect the FortiGate SSL VPN debug. From the debug, it is possible to see that FortiClient is not able to initiate an SSL connection using TLS 1.3:
diagnose debug disable diagnose debug reset diagnose debug application sslvpn -1 diagnose debug enable
FortiGate SSL VPN Debug Output:
// Forticlient failed to connect //
// Webmode can access using TLS 1.3 //
Next, check and edit the computer registry to enable TLS 1.3:
After restarting the computer, the FortiClient can connect to the FortiGate SSL VPN using TLS 1.3. SSL VPN debug on FortiGate:
[19293:root:31d]SSL established: TLSv1.3 TLS_AES_256_GCM_SHA384 <- [19293:root:31d]sslvpn_authenticate_user:183 authenticate user: [local] <-
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