Troubleshooting Tip: Steps to configure static POE power management and POE debugging on the FortiAP

[mp2]

Description	This article describes steps to configure static POE power management and POE debugging on the FortiAP.
Scope	KB Article Type: Design. Related Products: FortiAP and FortiAP-W2. Related Software Versions: FortiAP version 7.4 and later. Keywords: POE FAP. Helpful Links: FortiAP CLI config and Commands: FortiAP CLI configuration and diagnostics commands.
Solution	This document describes the steps to configure static POE power management on the FortiAP. If the POE switch is capable of providing full power to the FortiAP but FortiAP is still getting low power, it might be necessary to configure the POE mode statically as below to avoid LLDP from auto-negotiating the power provided by PSE. POE_MODE (Power over Ethernet mode) works on the FortiAP with the following sequence: 0 - Auto detect (LLDP negotiation) 1 - Force to use 802.3af 2 - Force to use 802.3at 3 - Power adapter only 4 - Controlled by AC 5 - full 6 - high 7 - low default=0 It can be possible to statically configure the POE mode on the FortiAP manually by using the following command to use 802.3at: cfg -a POE_MODE=2 cfg –c And verify the same using the below command: cfg –s Beware: The FortiAP might reboot after this configuration. Proceed during a maintenance window or out of business hours to avoid unexpected service interruptions. POE debug commands on the FortiAP: cw_diag power cw_diag debug poe 5 cw_debug on After collecting the logs, turn off the debug as below. cw_debug off