Purpose
When a WIFI issue occurs like disconnections, SSID is not being spread as expected, etc.
Review the FortiAP operation to see if it´s working as expected.
This article describes how to access to the FortiAP from the FortiGate and which commands could be collected directly from the FortiAP to see its current memory-usag, cpu-usage, if there´s a kernel panic, if there´s process crashing, etc.
Expectations, Requirements
Described and provide troubleshooting commands to be collected from a FortiAP.
Troubleshooting
When a FortiAP is being controlled by a FortiGate unit, following procedure can be used to access to the FortiAP via telnet session:
- Connect to the FortiGate via SSH session using PuTTy
Configure this to make a log file (see article in field related articles) and be able to capture the output of the following commands:
- If the FortiGate is running FortiOS 5.4, following procedure is required:
#config wireless-controller wtp
edit <FortiAP_serial number>
set login-enable enable
end
- If the FortiGate is running FortiOS 5.2, following procedure is required:
#config wireless-controller wtp
edit <FortiAP_serial number>
set override-allowaccess enable
set allowaccess telnet
end
After one of the procedures above is followed into the FortiGate, use the following command to access to the FortiAP via telnet, commonly the user is 'admin' without password:
#execute telnet X.X.X.X <-- X.X.X.X is the the FortiAP ip.
Once telnet connection to the FortiAP is ready you can ran and collect the output of the following commands:
#fap-get-status
cfg -s
cw_diag sys-performance <----- Collect it three time with difference of time between each one of 1 min
#diag_debug_crashlog read
cw_diag kernel-panic
cw_diag --tlog on
cw_diag -c wtp-cfg
cw_diag -c radio-cfg
cw_diag -c vap-cfg
dmesg
Related Articles
Technical Note: How to create a log file of a session using PuTTY
