For high priority, high impact, urgent product issues, which fall within priority P1 and P2 definition, please make sure to call Fortinet Customer Support & Service by phone. If you wish to make the process as fast as possible, you may create a ticket online with a P3 priority, including all important information and technical issue description to the ticket (error messages, debug outputs, configuration files, etc.), and immediately after the ticket creation, call the Fortinet CSS by phone and request the priority of that ticket increased to P1/P2.
