DescriptionThe Asset Management functions of the Fortinet Support Portal change on November 1st 2020. This article covers some of the frequently asked questions regarding the new functionality.
SolutionAsset Mangement - FAQ
Introduction
This
FAQ covers the new Asset Management functionality within Forticare. If you have further questions or require
support, please contact support.
____________________________________________________________________________
What can I do with the Asset
Management portal?
You can
perform all the same functions you are familiar with in the current asset
management portal. The new portal is
designed to provide a hierarchical structure allowing you to organize and manage
assets using nested groups & folders.
This will seamlessly allow you to organize your assets in structures
that more closely mirror your organizational needs.
____________________________________________________________________________
Why has Asset Management been
changed?
Our
customers’ needs have grown and changed in recent times and in order to meet those
needs, our support portal experience required a refresh. The upcoming update is designed to provide a
more flexible and robust functionality along with an improved User Experience.
____________________________________________________________________________
Where can I find the Asset
Management portal?
At first
glance, nothing will appear different.
You can access your assets from the Asset Menu on the tool bar or from
the Manage products tile. What is
different is that these will open a new Tab or browser window, exclusively for
the Asset Management portal. If you find
it is not working, check your browser for blocked pop up/tab error messages.
____________________________________________________________________________
When will the Asset Management
portal be available?
The new
Asset Management portal will be available on November 1st,
2020.
____________________________________________________________________________
Who can use the portal?
The new
Asset Management portal will be available to all customers*
*Customers using the legacy user grouping
feature will retain their existing functionality for now.
____________________________________________________________________________
Is
there any documentation?
Documentation
on the new asset management portal is available online directly in the new
portal just like in our products. Simply
click the Help icon (“?”) in the upper right corner to load the online help to
answer your questions.
____________________________________________________________________________
