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VPN Problem (Fortigate 60 + Forticlient)

Hello, i am new here and have become a new question from my boss. we have a fortigate 60 and Connection with VPN form outside. Now i try a create a 2nd one for 2nd Reseller but... always i become in Forticlient this error message || loc_ip=192.168.0.11 loc_port=500 rem_ip=80.123.xxx.xxx rem_port=500 out_if=0 vpn_tunnel=VPN_Unger status=negotiate_error msg=" No response from the peer, retransmit (st=1)...." || i have tryed with the 1st VPN Config (on the other PC it works!!! ) with export/Import function for testing - but same errormessage! same on other PC (also is not the pc the problem) Please can everyone help me? i am on the end of my knowledge with fortigate... thx Etiene
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