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sramanujam
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‎04-25-2024
Last activity: Apr 25, 2024 11:53:56 PM
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Troubleshooting Tip: How to resolve the elasticsearch incompatible indices issue and reindex them

04-02-2024
Description This article describes how to resolve the elasticsearch incompatibility issue on the FortiSOAR System and reindex them. [2023-09-29T00:00:11,228][ERROR][o.e.b.Elasticsearch] [fsr-lab003] fatal exception while booting Elasticsearch java.la...

Troubleshooting Tip: FortiSOAR Upgrade Error 'db5 error(-30969) from dbenv->open: BDB0091 DB_VERSION_MISMATCH: Database environment version mismatch'

12-13-2023
Description This article describes that an upgrade from an older version of FortiSOAR to a newer one may cause failures with an error message indicating: 'db5 error(-30969) from dbenv->open: BDB0091 DB_VERSION_MISMATCH: Database environment version m...

Troubleshooting Tip: 'FSR-Auth-017: The system time is invalid. Contact customer support for more information'

12-05-2023
Description This article describes how to resolve the error message 'FSR-Auth-017: The system time is invalid. Contact customer support for more information.' when logging into the FortiSOAR GUI. Scope FortiSOAR v7.x. Solution Step 1: Inspect the pre...

Troubleshooting Tip: How to view the execution logs of System Playbooks

11-21-2023
Description This article describes how to view the execution logs of FortiSOAR internal system playbooks. Scope FortiSOAR v6.x and v7.x. Solution System playbooks in the FortiSOAR play a crucial role for the effective functioning of the system. These...

Troubleshooting Tip: FortiSOAR Upgrade Error 'Some of the FortiSOAR Modules changes are not published yet'.

11-21-2023
Description This article describes how to resolve the FortiSOAR upgrade error 'Some of the FortiSOAR Modules changes are not published yet'. Scope FortiSOAR v7.x. Solution When attempting to upgrade from an older version to a newer one, failures may ...
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