Description This article describes steps to perform a hardware test of
SFP ports using loopback cables. Scope FortiGate 6.x, FortiGate 7.x.
Solution To perform a loopback test on SFP ports in a FortiGate
firewall, the goal is to verify that the port ...
Description This article describes how to check the Anycast server
status. Scope FortiGate v6.x, v7.x. Solution FortiGuard services show as
expired as below: Verify the license is active under
support.fortinet.com: Run debugs as per the article menti...
Description This article discusses Kernel panic in NP7 platforms after
upgrading to v7.4.5 or above. Scope FortiGate v7.4.x. Solution The
following errors are seen on the console after upgrading to v7.4.5 or
above. It keeps scrolling with the followi...
Description This article discusses warning errors for high voltage and
temperature on the NP7 chip. Scope FortiGate. Solution The following
error may be seen on the logs: Error Code: 12: High voltage and high
temperature along with high temperature o...
Description This article describes DRBG errors in the console logs.
Scope FortiGate v6.x, v7.x. Solution The following can be seen in the
console: System event logs do not show these messages but console output
shows these when the following commands...
Hello, You can use following useful KB article to capture traffic:
https://community.fortinet.com/t5/FortiGate/Troubleshooting-Tip-First-steps-to-troubleshoot-connectivity/ta-p/192560
You can sniff with port number in question : e.g. diag sniff pack ...
This is also a useful KB article for such issues. Make sure to backup
config file and take screenshots before making any changes:
https://community.fortinet.com/t5/FortiGate/Technical-Tip-FortiGuard-is-not-reachable-via-Anycast-default/ta-p/190041#:~...
Hello, You can look at following useful articles to create reports on
FortiAnalyzer:
https://community.fortinet.com/t5/FortiAnalyzer/Technical-Tip-How-to-build-a-custom-report-on-FortiAnalyzer/ta-p/196519
https://docs.fortinet.com/document/fortianaly...
Hello, You can follow steps from following useful KB articles:
https://community.fortinet.com/t5/FortiGate/Technical-Tip-Troubleshoot-NTP-synchronization-issue/ta-p/195266
https://community.fortinet.com/t5/FortiGate/Troubleshooting-Tip-Allow-NTP-sync...
Hello, Kindly refer to www.fortinet.com -->Partners --> Find a Partner
--> select the region--> They should be able to view the list and assist
you further.
