Re: Queue Management and Shift handovers

bbhaskar · 03-26-2024

Resolution provided - 1. Check the teams that were added in queue settings on edit queue - user assignment page - update record ownership. 2. Add these teams to the appliance 'Playbook'. Application Settings - Appliance - Playbook - Check Teams Secti...

bbhaskar · 03-21-2024

tbh, as this is working as expected on my set up with the same settings , i could not figure out what exactly is wrong with your system, can you try few more things (just for testing , later you can revert the settings) 1. Delete the queue and create...

bbhaskar · 03-20-2024

this looks correct and working as expected on my set upwhen you say record is not removed from queue what does it mean, is the record still present in the queue. You can check it it two ways 1. There is a queue column on alert grid/table view on aler...

bbhaskar · 03-19-2024

can you please check if automatic exit criteria is set correctly for the alerts. Queue settings button is present on right side of the Queue and shift page.1. Queue Exit Criteria checkbox is enabled 2. Select record fields to monitor for updates to m...

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