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Description This article describes how to troubleshoot TACACS requests which are going through the HA management interface. Scope FortiGate. Solution When the HA management interface is configured, it is expected that traffic like TACACS, Syslog, and...
Description This article describes how to troubleshoot when traffic does not match SD-WAN rules. Scope FortiGate. Solution To make sure SD-WAN rules work, there must be a route in the routing table for that destination. If there is no route to the co...
Description This article describes troubleshooting steps to undertake when an SNMP query from the SNMP manager to the firewall fails. Scope All FortiGate models. Solution First, verify that there are indeed packets being sent from the SNMP manager to...
Description This article describes the troubleshooting steps for video filtering based on the YouTube category. Scope All FortiGate models. Solution FortiGate reaches global FortiGuard servers for the video ID. Debug would be similar as below : [V]20...
Description This article explains the scenario, in the FortiGate firewall where the client is located in one VLAN and the phone server is located in another VLAN. Scope FortiOS. Solution While making a call from the client to the server, the user cou...
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