Customer Service Tip: End of Support Firmware and ...

Anthony_E · 11-12-2024

Description This article discusses JAZZ-220: Deleted operator sessions not cleared. Scope FortiDLP. Solution Release Date: 29th October 2019. Overview: Operators deleted by an admin could still access the Jazz Platform if they have an active session ...

Anthony_E · 11-12-2024

Description This article discusses JAZZ-213: Raising a large number of Sensors causes API errors Scope FortiDLP. Solution Release Date: 10 July 2019. Overview: Data for entities with a large number of alarms and sensors will be unavailable via the AP...

Anthony_E · 11-12-2024

Description This article discusses JAZZ-208: Operator sessions are unable to expire. Scope FortiDLP. Solution Release Date: 9th July, 2019. Overview: Operator sessions are kept alive by automatic polling of the Jazz Infrastructure API even when there...

Anthony_E · 11-12-2024

Description This article discusses JAZZ-207: Linux Kernel TCP SACK Panic. Scope FortiDLP. Solution Release Date: 18 June, 2019 Overview: Three related vulnerabilities were found in the Linux kernel's handling of a TCP networking mechanism known as Se...

Anthony_E · 11-12-2024

Description This article discusses JAZZ-197: Proxying HTTP requests. Scope FortiDLP. Solution Release Date: 28th May, 2019 Overview: The Jazz API endpoint /api/v1/infrastructure/services/ proxies to any HTTP location specified in the URL, potentially...

Anthony_E · 12-04-2025

I found an answer: Yes, a reseller can provide clients with the real serial number of the FortiEDR license they use. The serial number is essential for identifying the product and managing licenses. It is typically visible in the FortiEDR Console und...

Anthony_E · 12-04-2025

Hello, To find the full list of FortiSASE PoP IPs and check latency before deployment, follow these steps: Access the Egress IP Addresses Feed: Visit the URL: https://portal.prod.fortisase.com/api/v1/public/egress/ips to access the consumable feed of...

Anthony_E · 12-03-2025

Hello Rico, Thank you for using the Community Forum. I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible. Thanks,

Anthony_E · 12-03-2025

Hello Steve, To address the issue of the FortiClient Endpoint Protected Process service not starting, follow these steps: Check Service Status: Open the Windows Services management console by typing services.msc in the Run dialog (Windows key + R). L...

Anthony_E · 12-03-2025

Hello, We are still looking for someone to help you. We will come back to you ASAP. Thanks

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Technical Tip: JAZZ-220: Deleted operator sessions not cleared

Technical Tip: JAZZ-213: Raising a large number of Sensors causes API errors

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Technical Tip: JAZZ-197: Proxying HTTP requests

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