Troubleshooting Tip: Internal server error due to ...

jankit6 · 03-28-2024

Description This article describes how to fix internal server errors in FortiSOAR that occur due to SSL cert expiry. Scope FrotiSOAR 7.2.0 and above. Solution Users may experience internal server errors while accessing the FortiSOAR Application at mu...

jankit6 · 03-21-2024

Description This article describes how to fix the issue of dependencies for the Vmware Carbon black connector. Scope FortiSOAR 7.4 and VMware Carbon Black EDR connector 2.0.2. Solution Users may sometimes experience the following error when attemptin...

jankit6 · 02-22-2024

Description This article will help fix an issue where a schedule triggers multiple times, even if the 'Limit execution to one active instance at a time' option is enabled. Scope FortiSOAR. Solution The 'Limit execution to one active instance at a tim...

jankit6 · 02-22-2024

Description This article describes how to fix the 401 HMAC authentication error when using the Splunk Add-on to create records in FortiSOAR. Scope FortiSOAR. Solution When attempting to create an alert in FortiSOAR using the Splunk Add-On, it consist...

jankit6 · 12-20-2023

Description This article describes how to troubleshoot the issue with the Nginx service. Scope FortiSOAR. Solution If the system has Ipv6 enabled, the service could fail to start due to incorrect binding of the port. Systemctl restart nginx Error: [:...

jankit6 · 02-29-2024

Hello Adem, It should be an LVM type of partition. If there is available disk space in the Volume Group (VG), the Logical Volume (LV) can be extended directly. However, if there is insufficient space, you may need to add a new partition, convert it t...

jankit6 · 10-20-2023

Hello @ranjeet Please refer to the below KB, might help in your case as well. https://community.fortinet.com/t5/FortiSOAR-Knowledge-Base/Troubleshooting-Tip-Unable-to-create-Alert-records-fails-with/ta-p/279408

jankit6 · 10-08-2023

Hello @khanchand Thank you for reaching out. You can use the same URL as shared in the connector guide. This is a complete URL that needs to be submitted in the browser after replacing the tenant and client ID. It will return a different URL, use the...

jankit6 · 09-24-2023

Hello Awni, Kindly refer to the section "Installing or importing and configuring a connector in FortiSOAR" in the below guide. https://docs.fortinet.com/document/fortisoar/7.4.1/connectors-guide/929681/introduction-to-connectors Regards, Ankit Jain

jankit6 · 12-06-2022

Hello, Could you please test the connectivity via the curl command, does it shows connected #curl -v https://productapi.fortinet.com If not then please verify this is allowed in the firewall & Proxy.

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Troubleshooting Tip: Internal server error due to SSL cert expiry for multiple components in FortiSOAR

Troubleshooting Tip: Troubleshoot 'Failed to install connector Dependencies' issue for VMWare Carbon Black EDR

Troubleshooting Tip: Troubleshoot the issue with Schedule trigger

Troubleshooting Tip: How to fix HMAC Authentication Error for FortiSOAR Splunk Add-on

Troubleshooting Tip: Nginx service does not start after upgrade or VM reboot

Re: SOAR Upgrade Disk İssue

Re: Update Record step is failling with Internal Server Error

Re: Authorization code for office365

Re: Upload custom connector to content hub

Re: Connector Fortinet FortiGuard Threat Intelligence can't connect

Troubleshooting Tip: Internal server error due to ...

Troubleshooting Tip: How to fix HMAC Authenticatio...

Re: Update Record step is failling with Internal S...

Troubleshooting Tip: Unable to create or update Al...

Troubleshooting Tip: Connector does not install Sa...

Re: Update Record step is failling with Internal S...

Re: Authorization code for office365

Re: Connector Fortinet FortiGuard Threat Intellige...

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