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Description This article contains solutions for issues frequently faced by customers with 2FA. Scope FortiCloud Portal and Single Sign On (SSO). Solution Issue: Though 2FA is not enabled, the user receives a ‘Security Code’ prompt window and is unabl...
Description This article describes important information worth noting about two-factor authentication in the FortiCloud Portal. Scope FortiCloud Portal and Single Sign On (SSO). Solution Fortinet highly recommends enabling 2FA to ensure the security ...
Description This article describes the requirements for a Customer Support team to register the Unit on customers’ behalf. Scope FortiCloud Portal. Solution Fortinet customer service team receives unit/product registration requests from different sou...
Description This article describes the requirements for a Customer Support team to process the contract transfer request. Scope FortiCloud Portal. Solution Fortinet customer service team receives contract transfer requests from different sources. The...
Description This article describes the requirements for a Customer Support team to process the Unit transfer request. Scope FortiCloud Portal and Single Sign On (SSO). Solution Fortinet customer service team receives unit/product transfer requests fr...
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