Troubleshooting Tip: Explaining common NPU error c...

sahmed_FTNT · 04-28-2024

Description If there is a specific requirement to connect with a specific POP. Scope FortiSASE. Solution By default it's recommended to use the Global link, this link will make sure users are connecting to the POP which has the lowest latency from th...

sahmed_FTNT · 01-31-2024

Description This article describes the 'diag sys profile cpumask' command, which can be used in cases where only 1 CPU core shows high utilization. Scope All supported versions of FortiGate. Solution In some cases, all of the CPU cores are in normal ...

sahmed_FTNT · 01-24-2024

Description This article describes how to verify FortiSASE service status along with historical status. Scope FortiSASE. Solution Check the Forti SASE online status using the below URL: https://status.fortisase.com Once the URL is loaded, it is possi...

sahmed_FTNT · 01-23-2024

Description This article describes how to troubleshoot ARP issues. Scope FortiGate. Solution It is possible to view the ARP entry using the below command: In case the list is long, or to apply filter ARP entry of specific interface, put the below fil...

sahmed_FTNT · 01-21-2024

Description This article describes what the IRQ values seen during troubleshooting mean. Scope All supported versions of FortiGate. Solution IRQ can be seen in the results of 'get sys perf status': IRQ allows the devices to notify the kernel that nee...

sahmed_FTNT · 04-27-2024

can we get more details about port number used by Cisco side

sahmed_FTNT · 04-27-2024

try disabling offloading in the policy and try to collect logs, also sniffer will be helpful to see where traffic is going out

sahmed_FTNT · 03-30-2024

Hello, you can try few settings below like: - Checking ARP of the modem entry showing on the Firewall - are you able to ping the remote gateway - do trace route and verify exactly which hop is dropping the traffic

sahmed_FTNT · 03-30-2024

Hello, kindly see the below link for reference: SSL VPN Troubleshooting: https://community.fortinet.com/t5/FortiGate/Troubleshooting-Tip-SSL-VPN-Troubleshooting/ta-p/189542

sahmed_FTNT · 03-30-2024

Hello, I would suggest verifying VPN settings on both sides are same. Also you can view Firmware release notes for any known issues

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Technical Tip: How to select specific POP for FortiSASE VPN connection

Technical Tip: Explaining the 'diag sys profile cpumask' command

Technical Tip: Verifying FortiSASE service status

Troubleshooting Tip: Troubleshoot and filter 'ARP' entry

Technical Tip: Explaining IRQ in 'get system performance status' command output

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Troubleshooting Tip: Explaining common NPU error c...

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Technical Tip: Explaining the 'diagnose hard sysin...

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Re: Splitting VLANs Across Separate Trunks

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