Troubleshooting Tip: Explaining common NPU error c...

sahmed_FTNT · 01-31-2024

Description This article describes the 'diag sys profile cpumask' command, which can be used in cases where only 1 CPU core shows high utilization. Scope All supported versions of FortiGate. Solution In some cases, all of the CPU cores are in normal ...

sahmed_FTNT · 01-24-2024

Description This article describes how to verify FortiSASE service status along with historical status. Scope FortiSASE. Solution Check the Forti SASE online status using the below URL: https://status.fortisase.com Once the URL is loaded, it is possi...

sahmed_FTNT · 01-23-2024

Description This article describes how to troubleshoot ARP issues. Scope FortiGate. Solution It is possible to view the ARP entry using the below command: In case the list is long, or to apply filter ARP entry of specific interface, put the below fil...

sahmed_FTNT · 01-21-2024

Description This article describes what the IRQ values seen during troubleshooting mean. Scope All supported versions of FortiGate. Solution IRQ can be seen in the results of 'get sys perf status': IRQ allows the devices to notify the kernel that nee...

sahmed_FTNT · 01-17-2024

Description This article describes how the 'diagnose hardware sys slab' command is usually used for memory troubleshooting, and elaborates on the meaning of the command's output. Scope All versions of FortiOS. Solution The command is often used to de...

sahmed_FTNT · 03-30-2024

Hello, you can try few settings below like: - Checking ARP of the modem entry showing on the Firewall - are you able to ping the remote gateway - do trace route and verify exactly which hop is dropping the traffic

sahmed_FTNT · 03-30-2024

Hello, kindly see the below link for reference: SSL VPN Troubleshooting: https://community.fortinet.com/t5/FortiGate/Troubleshooting-Tip-SSL-VPN-Troubleshooting/ta-p/189542

sahmed_FTNT · 03-30-2024

Hello, I would suggest verifying VPN settings on both sides are same. Also you can view Firmware release notes for any known issues

sahmed_FTNT · 03-30-2024

Hello, kindly see the below kb for the certificate installation steps: https://community.fortinet.com/t5/FortiClient/Technical-Tip-FortiClient-with-user-certificate-stored-in-local/ta-p/194790

sahmed_FTNT · 03-30-2024

Hello, I would suggest collecting IPSEC debug logs for further review

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Technical Tip: Explaining the 'diag sys profile cpumask' command

Technical Tip: Verifying FortiSASE service status

Troubleshooting Tip: Troubleshoot and filter 'ARP' entry

Technical Tip: Explaining IRQ in 'get system performance status' command output

Technical Tip: Explaining the 'diagnose hardware sys slab' command

Re: NO Internet Access after Setup the Static IP

Re: RDP connection via ssl vpn

Re: Dial Up Ipsec Tunnel goes down

Re: Missing Client certificate in Forticlient drop box

Re: FortiClientVPN 7.x is not working properly on iMac Late 2013 Catalina

Troubleshooting Tip: Explaining common NPU error c...

Re: Managing FortiSwitches through 3rd party L3 sw...

Re: Can I use fortilink as my incoming interface f...

Re: FortiNAC deployment

Technical Tip: Explaining the 'diagnose hard sysin...

Re: NO Internet Access after Setup the Static IP

Re: Multiple subnets cannot be added in static rou...

Re: Splitting VLANs Across Separate Trunks

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