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knjuguna
New Contributor II

phFortiInsightAI process down

We issued reboot command to Worker node in fortiSIEM 7.1.3 ,

phFortiInsightAI process still down and does not start on  phtools --restart phFortiInsightAI

anyone who has encountered this ?

1 Solution
mnovelli

Hello @knjuguna . Is phFortiInsighAI active on Supervisor (run phstatus command). 

Have you tried to have a look to logs (/opt/phoenix/log/phoenix.log). Please try to run phtools --start phFortiInsightAI command on Worker and check if you retrieved some error from the log file /opt/phoenix/log/phoenix.log 

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13 REPLIES 13
mnovelli

Can you please login to the Worker as root user and check if this file exists? Can you run this command?
ll /opt/phoenix/log/phFortiInsightAI.pid
ll /opt/phoenix/log/
ll /opt/
ls -la /usr/lib/jvm/

 

 

knjuguna
New Contributor II

Hi @mnovelli 

see attachedlog2.png

 

knjuguna
New Contributor II

Its a fresh deployment of version 7.1.3

let me check the logs

knjuguna
New Contributor II

Hi @mnovelli 

the process is up and running on supervisor

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