YouTube keeps loading and the video is not showing with a ruler in Application Control

[carrobe90]

Good afternoon, I have a problem with my control application in which the video/audio category is prohibited, I added a rule in which I allow everything related to YouTube, but when I watch the video it stays loading and does not advance, what options should I do? apply so it can load the video normally?

[amuda]

Hi @carrobe90 ,

Does the SSL Inspection in the firewall policy that has this Application Control profile enabled set to deep-inspection?

[carrobe90]

@amuda , of course, look at the rule in the firewall policy, it doesn't appear blocked on forwarded traffic but yet the video doesn't start loading

[ozkanaltas]

Hello @amuda ,

Do you have limitations in the web filter profile? 

When you review the security logs, what does it say?  Blocked by app control or web filter?

[carrobe90]

This is the log.

I have it configured like this

[hbac]

Hi @carrobe90,

If you are using deep inspection, your firewall policies and security profiles should be proxy-based. Also, try setting URL filter action to exempt. 

Regards, 

[amuda]

Try to change the Type used from Regular Expression to Wildcard:

e.g *.youtube.*

[spoojary]

In the URL filter change it to wildcard exempt *youtube.com*

[carrobe90]

@spoojaryThe problem is that it does not download if I do not have the streaming media and download category active.

[hamidch]

It sounds like your application control might be blocking the specific format needed for YouTube videos to play. Even though you allowed YouTube, the issue could be with MP3 playback restrictions. Try creating a separate rule allowing MP3s specifically or adjusting the existing YouTube rule to encompass all YouTube formats, not just the video itself.