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joseph_feng
New Contributor

White blank when open forticlient 7.0.7 in mac m1 chip

Hi, 

 

Everytime when I open the forticlient 7.0.7, it was a white blank page. I have tried to reinstall, reboot. But none of them work. The weird thing is my colleague has the same mac with me, but she works after reinstall.

 

joseph_feng_0-1670559948073.png

 

Since it's a m1 chip, I tried to install ForticlientVPN, which seems a mobile/ipad version. The connection is created, but the vpn does not work, I cannot access to company's internal web.

joseph_feng_1-1670560028924.png

Anyone can help me here?

 

3 REPLIES 3
btan
Staff
Staff

Hi joseph,

 

You may check if checklist for macOS listed in below has been completed:
https://docs.fortinet.com/document/forticlient/7.0.7/macos-release-notes/223986/special-notices

-Enabling full disk access
-Activating system extensions

Regards,
Bon
joseph_feng

Hi, Btan

 

Thanks for you replying. The screen is still blank after I tried to follow the instruction of the link:

1. I did not find the 

  • fmon2
  • fcaptmo
    And add all the possible services I found

joseph_feng_0-1670807948499.png

2. This is what I got from the command "systemextensionsctl list"

joseph_feng_1-1670808046705.png

And I upgraded my mac to Ventura, I do not think that might be the reason since I got the same problem before I upgraded.

joseph_feng

Do you have more suggestion?

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