Serial Number/Contract Query

Alby23 · ‎08-22-2016

Hi all,

could you tell me where I can find the link to operate queries regarding S/N to see active contracts and so on?

I remember that it was something like "Find Asset" or similar but I'm not able to find it anymore...

Thanks in advance

ede_pfau · ‎08-22-2016

hi,

login to Customer Service & Support (support.fortinet.com). In the menu bar on top, choose "Asset", "Manage/View Products". You can search in the list or sort by serial number or filter by part or the serial number.

HTH.

Ede

"Kernel panic: Aiee, killing interrupt handler!"

Admin_FTNT · ‎08-22-2016

Once in the 'Manage/View Products' screen, change from 'Basic View' to 'Details View' or 'Advanced View' in order to see contract information.

Regards,

Admin.

Alby23 · ‎08-22-2016

Thanks for your reply but I mean the other query service, not the one that shows me only "mine" products.

Alby23 · ‎08-23-2016

Thank you very much, that is exactly what I was looking for.

Thanks again!