Fortiweb Manager - add Device

[Mandalorian]

Hi,
I am trying to connect my Fortiweb Manager to a new Fortiweb installed at a client.

The two devices see each other, the local user created on the customer's fwb dedicated to hookup is ok; but on "onborading" I get this error:

Failed to connect to FWB device 

Is it possible that this error is caused by the fact that the fortiweb in the client home has not yet been licensed ?

Thanks

FortiWeb #FortiWebManager

[ssudhakar]

Hello there:

"Failed to connect to FWB device" error message occurs when FortiwebManager cannot SSH connect the fortiweb device

Can you please check these ?

1/ port22 is allowed inbound in fortiweb device's security group;
2/ the FortiwebManager's IP address is allowed inbound in fortiweb device's security group;
3/ "SSH" service is selected on fortiweb device's port's configuration;
4/ a route between the FortiwebManager and foritweb device 

Hope that helps!!

[Mandalorian]

Hi @ssudhakar ,

For the 4 points you mentioned I confirm that everything is ok, I have other devices hooked to my Fortiwebmanager or verified also local user with which I hook the two devices and it is ok.
I would not like it to fail me because momentarily this Fortiweb in client house is not covered by license.

Thank

[Mandalorian]

*UPDATE*
Will follow update as we have opened ticket to Fortinet support

Best Regards