Fortigate 200D - FortiCare email registration delete

[nio67]

hi all,

i'm totally new on this kind of devices, i received a used fortigate 200D (OS 6.0.2),  licence are expired but i would like to use all the other  available functions.

in the FortiCare support field there is the old owner email registration, is there a way to delete it? 

I hope someone can help me. 

[mauromarme]

Hello @nio67 

I hope you are doing well.
Just go to the dashboard and look for FortiCloud. If you put the cursor over it, a little pop out should appear that says " Launch Portal " and " Log Out"
Just click on Log Out.

[nio67]

Hi mauromarme,

thx for your reply.  I will try your suggestion. 

[nio67]

i  switched on  the device but  in the forticloud field  it says "not activated" 

what i mean is that i want to delete the email that is shown in the Forti care support, see the attached picture. 

[hbac]

Hi @nio67,

The serial number was registered under an old FortiCare account. You might need to contact Fortinet Customer Service team to transfer the serial number to your FortiCare account. 

Regards, 

[nio67]

Hi @hbac

 this is what  the fortinet chat operator reply to me

i think that is a pity to trash the device.

I hope  that someone in here can help me to find a way. 

[kmohan]

Hello nio67,

Kindly follow the KB articles for your requirements:

https://docs.fortinet.com/document/fortigate/7.4.1/administration-guide/737278/deregistering-a-forti...