Forticloud EMS trial license request

[PaulSquance]

Can anybody advise the mechanism for obtaining a Forticloud EMS trial license.  When trying to obtain the license in the support portal, I'm advised that the account does not qualify for a trial license. See below:

I have tried to obtain a license using 3 different Forticloud accounts, one with on-premise EMS. All accounts receive the same response.

[Yurisk]

Sorry, can't comment on specific message you attached, but what I did to get the trial license for EMS was to:

1. Install EMs on Windows without any license
2. On first login clocked on the Licenses menu and it asked if I want to get trial license, it then asked me just my (free/non-paying) Forticloud account and did issuing and activation on its own - I did not need to even log in into Forticloud website to download anything.

have you looked on how to do it here https://docs.fortinet.com/document/forticlient/6.4.7/ems-administration-guide/215063/licensing-ems-b... ?

[Matt_In_MI]

I'm trying to set up the free trial for FortiEMS. I've installed FortiClient Endpoint Management Server and when I try to log into my Fortinet account where my Switches, FortiGate, and FortiAnalyzer trial licenses are, I get "Login failed. Please try again." is there some other credentials I'm supposed to be using for the FortiEMS trial?