Forticlient SSL VPN with SAML error -7200 at 48%

[LucianoCastillo]

It has come to my attention that out of the 5 users with 3000, only five are experiencing a particular issue. I am curious if anyone has any insight into why this may be happening. Any information would be greatly appreciated.

(Forticlient SSL VPN with SAML error -7200 at 48%)

[rosatechnocrat]

@LucianoCastillo : 

Try login to Web Mode portal instead of Forticlient to confirm that there is nothing wrong with authentication. 

Also please confirm the Forticlient Software Version & Fortigate software version. 

[rosatechnocrat]

Also if possible please share the debugs from Forticlient and Fortigate. 

On FortiClient : 

set VPN log level to debug, reproduce issue, gather FCT log file and share the text or file.  

[mgoswami]

Hi,

Here I' suspecting an issue with the group match. Could you please check the user group for the users you are facing issue with?

Regards,

Manosh

[LucianoCastillo · Accepted solution]

After some investigation, we were able to determine the cause of the issue. It turns out that the system administrator had created a security group, and only users within that group were experiencing the problem. we just remove those 5 users and ask them to sign in again and It works 100%