FortiSIEM 2000F cannot reImage 6.5

[vongvilai]

we have reimage V 6.5 to fortiSIEM 2000F by using command "unzip -c FSM_Full_All_RAW_HARDWARE_6.5.0_build1511.zip | dd of=/dev/sdb
status=progress"  after that we switch on we got message "reboot and select proper bot device or insert boot Media in selected Boot device and press a key"  please help how to resolve the problem

Thanks.

[Anthony_E]

Hello vongvilai,

Thank you for using the Community Forum.

I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible.

Regards,

[Anthony_E]

Hello vongvilai,

It is apparently a hardware (HDD) or Bios issue.

You can contact RMA support and open a ticket via: 

https://forticare.fortinet.com/CustomerSupport/SupportTeam/MyUnclosedTickets.aspx

They will be able to help you.

Regards,

[vongvilai]

Hello Anthony_E,

Thank you very much for kindly assistance.

Regards,

Vongvilai

[Hugues1]

Hi.

You have to configure FortiISEM to boot on her boot disk. Not on the usb boot loader. go to bios setup and chage it 

[FSM_FTNT]

I would advise opening a support case for this issue