Support Forum
The Forums are a place to find answers on a range of Fortinet products from peers and product experts.
Mahmoud1
New Contributor

FortiClient doesn't detect shortcut virus

Hi Everyone.

 

Why FortiClient doesn't treat shortcut virus as a Trojan ? If this is the normal attitude or I miss something in EMS configuration ?

 

Thanks.

2 REPLIES 2
Anthony_E
Community Manager
Community Manager

Hello Mahmoud,

 

Thank you for using the Community Forum.

I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible.

 

Regards,

Anthony-Fortinet Community Team.
Anthony_E
Community Manager
Community Manager

Hi Mahmoud,

 

I just get an answer from one of our engineer:

 

'Our Anti Virus detects virus based on signatures and possible 0-day attacks with FortiSandBox.

To further understand why FortiClient cannot detect virus, I would advice you to create a support ticket, attach the possible infected file (which he thinks should be detected as trojan), and FortiClient diagnostic results file.

 

That way we can crosscheck with Anti Virus team if that is really a trojan and if its infected.'

 

Regards,

 

Anthony-Fortinet Community Team.