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zoriax
Contributor

FortiClient 7.0.6 : CMD screen on Windows Logon

Hi everyone ! 

 

I tried the last version of FortiClient (7.0.6) and it seems this version has an important bug ! I use on_os_start_connect.

 

When my computer boots and I'm landing on login screen, I have a command window who appears for a while and execute update_task.exe : 

zoriax_1-1657282156110.png

 

If I rollback to version 7.0.5, all works fine.

 

Someone knows what's that ? Is it a bug or an expected behavior ? 


Thanks

 

 

 

1 Solution
zoriax
Contributor

It was a bug solved with version 7.0.7

View solution in original post

10 REPLIES 10
Anthony_E
Community Manager
Community Manager

Hello zoriax,

 

Thank you for using the Community Forum.

I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible.

 

Regards,

Anthony-Fortinet Community Team.
Anthony_E
Community Manager
Community Manager

Hello zoriax,

 

Meanwhile we are looking for a solution, I send you the FortiClient 7.0.6 document:

 

https://docs.fortinet.com/document/forticlient/latest/administration-guide/725845/introduction

 

Have a look on it, you could find some information.

 

Regards,

Anthony-Fortinet Community Team.
zoriax
Contributor

Hello Anthony_E,

Thanks for your return. What I'm supposed to find documentation ? In your side do you reproduce ? 

Anthony_E
Community Manager
Community Manager

Hello zoriax,

 

I am not an engineer and I cannot unfortunately help you.

This document is just the Administration guide of this version product.

 

i am already looking for a solution with engineers.

I or they will contact you ASAP.

 

Regards,

Anthony-Fortinet Community Team.
zoriax
Contributor

Ok no problem :) ! I'm waiting for an answer :)

btan
Staff
Staff

Hi zoriax,

 

update_task.exe is for updating latest antivirus signature etc.

I checked internally seems like no similar issue reported on FCT 7.0.6.
Is this happening every time when the PC boots up? Or only one-time occurrence when it is first installed?

You may raise a support ticket in FortiCare to investigate further on this.

Regards,
Bon
zoriax
Contributor

Hi Btan,

 

This behavior (cmd) only appears when I'm off-fabric and VPN starts connect before logon. Every time I boot off fabric.

 

I tried on two different computers and the problem is the same. I only check VPN on FortiClient installer, not other features.

 

With version 7.0.5 I don't have this kind of behavior so for me it really sounds like a bug.

btan

Based on your description, it can be a bug.

 

Kindly raise a ticket in FortiCare for our team to look into it.

You may attach endpoint XML config file and DiagnosticResult from the endpoint.

Thanks.

Regards,
Bon
FortiMax_it

Hi,

I also have the same problem. Forticlient EMS 7.0.6 and Forticlient 7.0.6. Prompt screens appear continuously at windows login.
Leaving the server at version 7.0.6 and downgrading the client to 7.0.5 the problem disappear.
Screenshot_33.png

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