Blank screen on FortiClient 7.0.9.0493 (Windows 11)

[wilkovanderveen]

For some users at our company, we experience the issue of a blank screen after the update to forticlient 7.0.9.0493 on Windows 11.

The website suggests it is version 7.2 but after installing I got 7.0.9.0493.

What I tried so far:

• Removing the client completely by using the uninstaller, removing all relevant folders from the AppData folder and the registry.
• Reinstalling the client by first downloading it again from your website.
• Setting another browser as the default browser
• Disabling Dell Display manager
• Removing Node.Js

None of this helped so far.

I was trying to find a work-around by finding a commandline tool but it is not possible to get it without being a customer (which is quite strange because the client cannot work without being a customer since we use it on our servers, so why block these downloads anyway)

FortiClient  

[wilkovanderveen]

By switching browser it sometimes gives the first screen, but at the second one (trying to change settings) it gives me a blank screen again

[EngyCZ]

Same on Windows 10, version 7.0.9.0493. I had no such problem before the update. I have the same problem on both computers.