I recently started running into a problem with my Fortigate 100e where I cannot access the internet, it shows no internet connection, but also shows that it is blocking the websites. I have tried disabling Web Filtering, changed the DNS server, downgraded the firmware (I recently upgraded to firmware 7.0.0 two days before I started having problems) and yet nothing is working, luckily I had an old firewall laying around that was able to do the trick until I got this one up and running but being a government office, I need the security that comes with our 100e. Any suggestions? Also my support subscription ran out a day before I started running into these problems. On the firewall I can ping 22.214.171.124, so it is not my ISP, plus I bypassed the firewall just to make sure that it was correct and it was. Any help would greatly be appreciated.
Get the support & service renewed. That must have killed the internet if you're using FortiGuard services like Web Category Filtering. You should have known government offices are very sensitive like this. Your contract can be terminated when they get to know you let it expired.