Technical Tip: Basic commands to troubleshoot Fort...

FortiSandbox

FortiSandbox provides a solution to protect against advanced threats and ransomware for companies who don’t want to implement and maintain a sandbox environment on their own.

Article Id 281229

Description

This article shows the basic commands to be executed on FortiSandBox when opening a ticket.

Scope

FortiSandbox.

Solution

In order to start the validation of the ticket, these commands will help the TAC Team. Run them when the problem is present.

# status
# show
# hc-settings -l
# hardware-info
# vm-status
# vm-license
# vm-license -l
# test-network

# hc-settings -
# hardware-info
# pending-jobs show all all url
# pending-jobs show all all all
# processing-jobs show
# tac-report -l

Use Putty to execute them, to save the log, use this link:

Technical Tip: How to create a log file of a session using PuTTY

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Contributors

Broad. Integrated. Automated.

The Fortinet Security Fabric brings together the concepts of convergence and consolidation to provide comprehensive cybersecurity protection for all users, devices, and applications and across all network edges.

Technical Tip: Basic commands to troubleshoot FortiSandbox with TAC Team