NOTE: FortiNAC is now named FortiNAC-F. For post-9.4 articles, see FortiNAC-F. FortiNAC is a zero-trust network access solution that provides users with enhanced visibility into the Internet of Things (IoT) devices on their enterprise networks.
Description The Persistent Agent becomes hung and cannot establish communication.
Communication between a Persistent Agent and NAC is established by first securing the connection via SSL. There are times when the SSL connection may not complete. The agent waits indefinitely for the connection and eventually hangs.
Symptoms include the following on a given host:
Logged on User information not available Scans do not run Cannot send message "Lost Contact with Persistent Agent" events "Persistent Agent Scan Not Performed" events
Scope Version: Agent 3.x and above Solution Workaround: Restart the host or the agent. Refer to related KB article below for instructions.
Solution: Addressed in agent version 5.0.2 and above. Refer to the latest Agent Release Notes and upgrade instructions.
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