Troubleshooting Tip: Clear a stuck 'Retrieving Log...

FortiNAC-F

FortiNAC-F is a zero-trust network access solution that provides users with enhanced visibility into the Internet of Things (IoT) devices on their enterprise networks. For legacy FortiNAC articles prior to FortiNAC-F 7.2, see FortiNAC.

Article Id 310513

Description

This article describes how to remove a 'Retrieving Log Snapshot' task notification that persists even after the task is complete.

Scope

FortiNAC v9.4, v7.2, v7.4.

Solution

After retrieving a log snapshot, an issue may occur where the following notification lingers even after the task has completed:

retreiving log 1.png

To remove the notification:

Navigate to System -> Tasks.
Filter for 'Retrieveing Log Snapshot'.
Select the task and select 'Delete'.

retreiving log 2.png

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Troubleshooting Tip: Clear a stuck 'Retrieving Log Snapshot' task notification