| Description |
This article describes what to do when observing a Registration Failure when completing the Setup Wizard. |
| Scope | FortiManager/FortiAnalyzer. |
| Solution |
In most cases, this error is due to an inability to communicate with FortiGuard servers. Check that the VM has Internet access. 1. Ping FortiGuard servers (exec ping fds1.fortinet.net). 2. Make sure HTTPS traffic originated from FortiManager/FortiAnalyzer is not being inspected or restricted by upstream devices.
Note: If the ping fails, check default gateway and DNS are properly configured; check that an upstream device is not blocking the traffic.
If deploying the VM in a closed network, it will be necessary to obtain and load an entitlement file. After loading the entitlement file, if the error is still visible:
2. Check if a valid FortiCare Support Contract is registered for the product’s Serial Number that this Entitlement File is uploaded at. If there is no valid support contract registered under the product’s Serial Number, then uploading the Entitlement File will result in the above error. 3. Once the Forticare Contract on the support portal is registered, proceed to request a new Entitlement File and upload it again. |
