Troubleshooting Tip: Troubleshoot cannot log in using 'remote_wildcard' for administrator account

[srahmat]

Description	This article describes how to troubleshoot when failing to log in using 'remote_wildcard'.
Scope	FortiMail.
Solution	The 'remote_wildcard' account is used to log in using many accounts in the LDAP or RADIUS server. When trying to log in using the administrator account for 'remote_wildcard' with LDAP authentication and the login fails, try to check as below for troubleshooting: Tested using User Query Option can find the user. The 'remote_wildcard' status has been enabled with the LDAP profile. Test login using LDAP account for remote_wildcard show login failed. Check if the Administrator name for the account that wants to use 'remote_wildcard' exists under System -> Administrator -> Administrator. For this example, the administrator's name is 'test'.  The administrator account for 'test' is disabled and the 'remote_wildcard' is enabled. FortiMail will check for administrator account 'test' when trying to log in to the FortiMail. After deleting the administrator 'test' account, the administrator can log in using 'remote_wildcard'.