Description | This article describes a common question regarding email classification as a 'Newsletter' in FortiMail, even when the Newsletter score is 0. |
Scope | FortiMail. |
Solution |
Users may encounter situations where FortiMail classifies an email as a 'Newsletter' and takes action, such as quarantining the email or applying tags, despite the Newsletter score being 0. This can lead to questions about the criteria for Newsletter classification and the associated actions. The classification and actions related to Newsletters in FortiMail are based on the content and characteristics of incoming emails.
It is important to understand the following key points:
Understanding the classification and actions related to Newsletters in FortiMail is essential for effectively managing email content. While the Newsletter score is a factor, other content-based criteria contribute to the classification of an email as a Newsletter. Users should configure action profiles to align with their email management policies, which may include tagging, quarantining, or applying other actions to newsletters based on their organization's needs. |
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