Description
This article describes how to resolve a situation where the FortiGuard Support licenses show as expired.
Scope
FortiGuard.
Solution
The FortiGuard services and support contract details shown on the FortiGate unit should normally be synchronized with the contracts details shown in the Asset Management section of the Fortinet Customer Service and Support web portal:
If the licenses on the FortiGate unit show as being expired even though an active contact has been registered, it is possible to force the unit to update the contract details.
Go to System -> FortiGuard and In the upper right corner select "Update Licences & Definitions Now" button. This will manually initiate an update.
Wait for five minutes and the registration should be synchronized with the values shown on the Fortinet Customer Service and Support web portal.
Go to System -> FortiGuard and In the upper right corner select "Update Licences & Definitions Now" button. This will manually initiate an update.
Wait for five minutes and the registration should be synchronized with the values shown on the Fortinet Customer Service and Support web portal.
To check the status of the contract update, run the following commands:
diagnose debug application update -1
diagnose debug enable
Example:
