In this case, if a unit has no HQIP image, and does not belong to the FortiGate E-Series model line or above, create an RMA ticket, enter the serial number(s) of the devices, and request the HQIP Image File.Invalid Input Data:
An appropriate HQIP Image cannot be found for the SN that has been entered.
If the SN belongs to the FortiGate product family under the E-Series model line or above, please use the built-in FortiOS hardware diagnostic commands and see the HQIP Article for further instructions.
For all other scenarios, please create an RMA ticket for assistance
Refer to the related KB article for instructions on running the built-in HQIP commands for FortiOS 5.4 and above on selected FortiGates.