Technical Tip: FortiGate 'Requires FortiAnalyzer Cloud entitlement' message

DPadula · ‎09-11-2023

Description

This article describes that FortiGate keeps showing the message 'Requires FortiAnalyzer Cloud entitlement'.

Scope

FortiGate v6.4.4 and higher.

Solution

Make sure to have the FortiAnalyzer Cloud license activated on the FortiCloud portal; the SOCaaS license is optional as per below:

Cloud Deployment Licensing.png

Step 1:

Go to https://support.fortinet.com/ and log in using the username and password.

Step 2:

Go to Product -> My Assets, search for the serial number to check the licenses, and select the device's serial number.

Step 3:

The Entitlement box will show the active and valid licenses (green check mark).

Note:

To have the FortiAnalyzer Cloud available for configuration, make sure to use a firmware version higher than v6.4.4. Otherwise, it will not be possible to select the 'FortiAnalyzer Cloud' option. The screenshot below is from a FortiGate running version v6.2.15, not compatible with FortiAnalyzer Cloud services.
FortiGate series 30E and 50E do not support firmware versions higher than v6.2.x.

If FortiGates are in HA (High Availability mode), it is necessary to have FortiAnalyzer Cloud Entitlement on both FortiGates in HA configuration. If only one peer has entitlement and the other one does not, the cloud logging will not function as desired.