Technical Tip: FortiGate Firmware upgrade from FortiGate Cloud stuck in In-Progress state

[adimailig]

Description	This article describes actions to consider when performing a FortiGate firmware upgrade from the FortiGate Cloud Portal.
Scope	FortiGate, FortiGate Cloud/
Solution	Firmware upgrade from FortiGate Cloud Portal is only available for devices with paid subscriptions. See the document for a feature comparison of free and paid subscriptions: Feature comparison  To upgrade, follow the instructions provided in the below guides. For single device: Upgrade  For Multiple Device: Group management  Before the firmware upgrade, make sure that 'allow-remote-firmware-upgrade' is enabled under central-management. config system central-management     set mode normal     set type fortiguard     set allow-remote-firmware-upgrade enable end Failing to do so will result in the firmware upgrade failing and the status on the Fortigate Cloud task to stuck in In-Progress. 'allow-remote-firmware-upgrade' -> Disable. firmware upgrade task taking long time and status in-progress Alternatively, FortiGate Cloud will try to push configuration to enable 'allow-remote-firmware-upgrade'.   If 'allow-push-configuration' is enabled,  it will be accepted by the FortiGate. Then, re-run the upgrade again from FortiGate Cloud. config system central-management     set allow-push-configuration enable end firmware upgrade task  after re-run