Technical Tip: Failed to load QR code in WhatsApp Desktop Application for login purpose

[amuda]

Description	This article describes how to allow WhatsApp QR code to load in WhatsApp Desktop Application with Collaboration category in Application Control profile blocked.
Scope	FortiGate.
Solution	Failed to load QR code in WhatsApp Desktop Application for login purpose: Debug flow shows that the traffic hit policy ID 1: diagnose debug flow filter saddr 10.80.4.191 diagnose debug console timestamp enable diagnose debug flow show iprope enable diagnose debug flow show function-name enable diagnose debug flow trace start 100 diagnose debug enable Debug ipsengine shows that the traffic for WhatsApp is matching a rule and being dropped. diagnose debug enable all diagnose debug ipsengine 255 diagnose debug enable Application Control profile is enabled in firewall policy ID 1: Further check on the Application Control log shows WhatsApp is blocked: Log details show that it is being blocked due to the Collaboration category in the 'WS' Application Control profile: The 'WS' Application Control profile shows that Collaboration is blocked (this category includes WhatsApp): Create a new entry in 'Application and Filter Overrides' for WhatsApp: Allow WhatsApp: WhatsApp is shown as allowed: It is possible to load QR code for login purposes in WhatsApp Desktop Application: