btie
Staff
Staff

Description

FortiExplorer run error issue on Windows XP.

This is a known issue which may occur when running FortiExplorer on Windows XP Microsoft OS, and it is an expected behavior if USB driver or USB plug in is essential, FortiExplorer should trap this error and present the warning instead of error message.

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Scope

FortiExplorer


Workaround

This is a known issue caused by WinUSB driver installation on Microsoft Windows XP OS. FortiGate unit should be connected prior to the first launch of FortiExplorer.