Description |
This article describes that to troubleshoot the FortiClient deployment issue, it is possible to check a few items in EMS, and the installer logs in to one of the affected endpoints. Below are the steps to do initial checking before engaging Fortinet TAC. |
Scope | EMS, FortiClient v6.4, v7.0 and v7.2. |
Solution |
Make sure that the endpoint can reach EMS IP/FQDN on ports 8013 and 10443.
After the endpoint reboot (part of the FortiClient upgrade process), this log file size will gradually increase, meaning the backend process is running correctly and it is installing the new FortiClient version. |
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