Technical Tip: How to upload a file on a Ticket from the FortiCloud Portal

[ManoelMartins]

Description	This article describes how to upload files to attach them to a Ticket.
Scope	FortiCloud Portal, Files.
Solution	The customer has 2 options to send files to the system and attach them to the corresponding ticket: Answering the e-mail sent from the system: Only the Master Users of the account are allowed to send messages. If someone tries to send a message without the proper permissions, the owner will receive a message informing them about the unauthorized delivery being denied. Going to the FortiCloud Portal: Customers may access the Portal at https://login.forticloud.com. FortiCloud Portal Enter the credentials of the Master User:  If the first page that appears is similar to the following, select Services (1) -> Asset Management (2). The webpage should change as shown in the next image. Navigate to Support (3) -> Manage Tickets (4). When the ticket list appears, choose the one that requires an attached file. Navigate to the end of the ticket and add a required comment explaining the file being sent (5). Select Other (6), Keep the file (7), then Save (8). In the case of a file that will be modified in the future, it is recommended to choose 'Temporary Storage'. The file will show as below when it is uploaded successfully (9). After selecting Save, the message supplied will be seen as the last one on the ticket.