| Description | This article offers an overview of the different registration options available for Fortinet products and provides recommendations based on customer circumstances. Special attention is given to the new bulk registration option, which will become available in May 2023 and is highly recommended for most customers. |
| Scope | All Fortinet products and any Fortinet customers. |
| Solution |
Product registration is required to use certain features and customer services such as firmware updates, technical support, and FortiGuard antivirus.
Four registration options are available:
- **NEW** Bulk registration: mass device registration available for all Fortinet devices and products. This is the simplest option and is highly recommended for large MSSPs or other customers purchasing more than a small number of Fortinet products or devices. This process is anticipated to become available in May 2023. - Standard registration: key-based registration for any individual products. This option is recommended for customers purchasing only a small number of individual products. - FortiDeploy: single-key registration for any FortiAPs or FortiGates purchased in bulk. - Enterprise agreement: if an enterprise agreement is in place, Fortinet registers all products on behalf of the user. Fortinet provides an enterprise agreement profile ID and FortiCare account ID. This form of registration is automatically supplied to customers who have made an enterprise agreement with Fortinet: no additional steps are necessary.
Bulk registration is the newest available method of registration. It allows for the mass registration of Fortinet products, devices, and contracts in a short space of time. As a result, it is highly recommended for most customers.
Bulk registration
Bulk registration allows for the simultaneous registration of an indefinite number of any Fortinet products. Once the order has been processed, all licenses, contracts, and hardware devices will be visible in FortiCloud with the customer's FortiCare account. The codes can then be registered in bulk.
See this video for an introduction to bulk registration.
To perform bulk registration, follow this video guide or the steps below:
1) Log in to https://support.fortinet.com with a valid FortiCloud account. If a prompt appears listing multiple accounts, select the one designated as the Master User. After logging in with the account, open the panel in the top right with the button that shows the current logged in username. Obtain the FortiCare account ID and username: Provide the account ID and username to the sales representative. The products will be registered to the account in question. Important: ensure the correct details are provided. 2) Log in to FortiCloud with the customer account. After sharing the FortiCare/FortiCloud account details with Fortinet, the Pending Registration option will become available in FortiCloud. Access it by logging in to FortiCloud with the customer account. 3) Once the orders have been processed, a list of hardware, contracts, and licenses will be available under the Pending Registration section in the left side panel.
4) Download the order details of all registered codes or of specific orders from each of the lists (all FortiGate 80Es in the image example below) as .csv files. See the Pending registration section of the FortiCloud documentation for more information.
5) Select any number of codes from the downloaded list and copy them into bulk registration. Complete the bulk registration steps as detailed in the FortiCloud documentation. Upon registering successfully, the following confirmation screen will appear:
Once the products have been registered, they can be provisioned with FortiZTP to the appropriate Fortinet fabric management system such as:
- FortiCloud. - FortiManager. - FortiManager Cloud. - FortiLAN Cloud (for FortiAPs and FortiSwitches not connected to FortiGates). - FortiExtender Cloud (for FortiExtenders not connected to FortiGates).
Standard registration
During standard registration, customers are given a service entitlement .pdf file for each device or product. The file contains a contract registration code for the purchase.
To register the code, follow the steps below:
1) Log in to https://support.fortinet.com with a valid FortiCloud account. 2) From the Asset Management screen, select Register Now on the right panel or select Products on the left panel and then select Product Registration.
3) Complete the registration process as directed by the page for each product or service by copying in the registration code for each.
4) Verify the devices to register.
After registering the products, they can be provisioned with FortiZTP to the appropriate Fortinet fabric management system such as:
- FortiCloud. - FortiManager. - FortiManager Cloud. - FortiLAN Cloud (for FortiAPs and FortiSwitches not connected to FortiGates). - FortiExtender Cloud (for FortiExtenders not connected to FortiGates).
After registration, the policies of all devices can be configured from a single interface from the list above.
Because product keys must be individually registered, this process is not recommended for bulk orders.
FortiDeploy
During FortiDeploy registration, customers receive a single code to validate any number of FortiGates or FortiAPs in either FortiGate Cloud or FortiLAN Cloud, respectively.
To register FortiGates:
1) Log in to FortiGate Cloud. 2) Access the Inventory section on the left panel. 3) Select Import Bulk Key on the top right of the Inventory screen. 4) Paste the single bulk product registration key into the prompt and select Submit.
To register FortiAPs:
1) Log in to FortiLAN Cloud. 2) Under the Devices section, select Import AP Bulk Key.
3) Provide the bulk key in the prompt and select OK.
This process can only be used to register FortiGates and FortiAPs in bulk.
Enterprise agreement
No registration process is necessary for customers who have an enterprise agreement with Fortinet. Fortinet registers all products offered as part of the agreement on the customer's behalf.
Customers are provided an enterprise agreement profile ID and a FortiCare account. The FortiCare account can be used to used to view all registered devices, products, and contracts in FortiCloud under Asset management or the product list.
Related article: |
