1.01 Create a support account
1.02 Create and edit a sub account
1.03 Recover a lost account ID and password
1.04 View and edit a support account
2.01 How to register a new product
2.02 Modules and chassis registration
2.03 Add or renew a support contract
2.04 Virtual machine (VM) license registration
2.05 LENC license registration
2.06 Online renewal for US customers (USA/Canada only)
2.07 Register a product after an RMA
2.08 VDOM license registration
2.09 Premium support service registration
2.10 Update product description and partner info
2.11 Update the product location address
2.12 Generating reports from the support portal
2.13 View the details of a product and service entitlement2.14 How to move a contract that has been registered against the wrong Serial Number2.15 Troubleshooting license not updated or available on the GUI2.16 How to activate FortiToken Mobile Trial2.17 FortiClient and FortiClient EMS 6.2 License SKUs and Support2.18 Fortinet Warranty Support Start Policy2.19 How to use the Decommissioned Products list (see related article)
3.01 Ticket Creation Guide - This document is available on the Support Portal ( >Support>Resources ) .
3.02 View and update an active ticket
3.03 Web chat assistance
3.04 Anti Virus ticket and FortiGuard service requests
3.05 Run reports on your tickets
4.01 Firmware images download
4.02 FortiGuard service updates
4.03 HQIP image downloads
4.04 Verify the checksum of a firmware image
5.01 How to enable 2FA in the FortinetOne Portal (Support Portal).
Customer Service Note: Using the Support Portal Decommissioned Products list
Team, this is great content.
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