This article describes how to change the email address associated with the master Account ID used for registration of products.
It is only possible to change the Account ID to a new email address that is not currently registered as an account on the Fortinet Support Portal. If the new email address is already associated with an existing account, it will be necessary to create a Customer Service ticket to request the change.
Note: When the FortiCloud account is related to any cloud portal (FortiGate Cloud, FortiLAN cloud, etc), it is necessary to update the information in the associated Cloud portal before updating the FortiCloud master account.
It is possible to update the email address associated with an account ID directly on the FortiCloud Portal:
Simply log in using the existing master account ID and password. If the password is not known and it cannot be recovered with the 'Forgot Your Password?' option on the support.fortinet.com login page, create a Customer Service ticket and ask for assistance.
Open the account profile by selecting the 'head and shoulders' icon (top right of screen).
Select 'Change Account ID (Email)'.
Enter the new Account ID (Email) and save. If the message 'New Account ID(Email) already exists' displays, it means that the email address is already associated with an account on the Fortinet Support Portal. In this case, create a Customer Service ticket and ask for the accounts to be merged into one.
Note: If only the account name or main contact details are to be changed, go to 'Account Profile' and select 'Edit'.
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