Meru Technical Note - Vocera badge users can not communicate with group of users
QUESTION: Vocera badge users cannot communicate with group of users
ANSWER: Vocera badge users are able to make one to one calls by saying
“Call <user's name>”, but unable to call the group of users by saying “Call <Group's name>”.
Multicast must be turned ON in order to allow multicast traffic to pass through. This would enable single user to communicate with group of users.
GUI:
Click ok “Configuration” > “ESS” > “Allow Multicast Flag” > On
CLI:
meru# configure terminal
meru(config)# essid <essid_name>
meru(config-essid)# multicast-enable
RESOLUTION: Multicast must be turned ON to allow group of users to communicate.
ROOT CAUSE: Multicast was turned off which did not allow the multicast traffic to pass through
KB ARTICLE TYPE: Troubleshooting
RELATED PRODUCTS: Vocera Badges B1000A and B2000A
RELATED SOFTWARE VERSIONS: N/A
KEYWORDS: Vocera, B1000A, B2000A
LINKS: N/A
BUG REFERENCE: N/A
TICKET REFERENCE: N/A
Scope
KB ARTICLE TYPE: Troubleshooting
RELATED PRODUCTS: Vocera Badges B1000A and B2000A
RELATED SOFTWARE VERSIONS: N/A
KEYWORDS: Vocera, B1000A, B2000A
Solution
Vocera badge users are able to make one to one calls by saying “Call <user's name>”, but unable to call the group of users by saying “Call <Group's name>”.
Multicast must be turned ON in order to allow multicast traffic to pass through. This would enable single user to communicate with group of users.
GUI:
Click ok “Configuration” > “ESS” > “Allow Multicast Flag” > On
CLI:
meru# configure terminal
meru(config)# essid <essid_name>
meru(config-essid)# multicast-enable
RESOLUTION: Multicast must be turned ON to allow group of users to communicate.
ROOT CAUSE: Multicast was turned off which did not allow the multicast traffic to pass throug