Skip to main content
nmichael
Staff
Staff
March 14, 2016

Meru Technical Note - Logout button is not working on the Guest portal

  • March 14, 2016
  • 0 replies
  • 946 views
Description

Logout button is not working on the Guest portal.


Scope
KB ARTICLE TYPE: TroubleshootingRELATED PRODUCTS: IDM

RELATED SOFTWARE VERSIONS: 12.6 13.2

KEYWORDS: upgrade, IDM, logout button

Solution

COA configuration should be checked under radius client on IDM.

Issue Description: Sometimes Logout button does not seem to have effect on the system.  The user clicks the Logout button and gets the confirmation that log out is successful but on bringing up another window the session is still active and user can continue browsing.

Solution is to Log on to IDM Web GUI and Click on Devices->

Select your Meru controller -> put a check mark on COA (Change of Authorization).

Now the session can be successfully terminated using logout button on the guest portal.