Meru Technical Note - How to collect support logs on IDM ?
Description
How to collect support logs on IDM ?
Scope
KB Article Type: Configuration
Related Products: IDM
Solution
How to collect support logs on IDM ?
Scope
KB Article Type: Configuration
Related Products: IDM
Related Software Versions: 11,12.6,13.2,13.6
Keywords : support logs, IDM logs
Solution
To troubleshoot IDM issues it is always recommend to add support log bundle to the ticket.
To collect support logs:
Select > reports and Logs > System Logs> Log settings> change the Logging Levels to Errors, Notices, Info and Debug on all fields and click SAVE . Try to re-create the issue and browse to support logs tab and select : Download Support Log bundle .
Note: Change the logging levels back to default (Errors and Notices only)